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Terms of service

By "online" sales contract we mean the distance contract, i.e. the legal transaction having as its object, movable goods and/or services stipulated between a supplier, Francesco Marino based in San Giorgio a Cremano - Naples - Via Vittorio Bachelet , 22 and a consumer customer in the context of a distance selling system organized by the supplier who, for this contract, uses the distance communication technology known as the "internet". All contracts, therefore, will be concluded directly through access by the consumer customer to the website corresponding to the address: where, following the indicated procedures, he will conclude the contract for the purchase of the goods. By final consumer we mean the natural person who purchases goods and services for purposes not directly referable to any professional activity carried out. Below are the conditions of sale which will remain effective until changed by the supplier. Any changes to the conditions of sale will be effective from the moment they are published on the website and will refer to sales made from that moment on.

All the sales prices of the services displayed and indicated on the website, for which they constitute an offer to the public pursuant to art. 1336 of the Civil Code, are inclusive of V.A.T. and all other taxes (unless otherwise indicated). Where transport is foreseen, the cost is duly highlighted on the appropriate page on the site that the customer will take care to view before confirming the purchase; in the event of delivery abroad, any additional costs due to taxes or fees provided for by the legislation in force in the country of destination will be borne by the consumer.
The purchase contract is finalized through the exact compilation and consent to the purchase expressed through the accession given "on line". The customer can pay for the goods ordered using only the payment methods indicated online at the time of purchase.
Shipping to Italy will take place within 24/48 hours of the courier taking charge of the goods for Ready to Wear ties, within 3-5 days. for Made to Measure ties. Deliveries in Europe will take place within 72 hours. For America and Australia, the goods will be delivered within a maximum of 7 working days. Orders placed on a public holiday will be processed on the first working day.

The consumer undertakes and undertakes, once the "online" purchase procedure has been completed, to print and keep these general conditions, which, moreover, he will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product being purchased, and this in order to fully satisfy the condition referred to in articles 3 and 4 of the Decree legislation n°185/1999. It is strictly forbidden for the purchaser to enter false, and/or invented, and/or invented data, in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications; the personal data and e-mail must be exclusively one's real personal data and not of third parties, or of fantasy. It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. The company reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.
In the event of non-delivery by the courier due to an incorrect address, lack of information and/or absence, Francesco Marino reserves the right to charge the consumer for any costs of storing the goods.

The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the purchase, without any penalty and without specifying the reason, within 14 working days from the conclusion of the contract. The withdrawal must be manifested by sending an email to the following address within the aforementioned 14-day period. The consumer cannot exercise this right of withdrawal for products made to measure or clearly personalized or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly. Within the term of 14 days, all purchased goods must be returned to the sender-supplier intact and in their original packaging, without forgetting the receipt, without any lack, to the following references:
Cassandra S.r.l. – Via Vittorio Bachelet 22 – 80046 San Giorgio a Cremano (Naples) – Italy.
Return fees will be charged to the customer. Until the delivery of the returned goods, the company declines any responsibility in case of theft, damage or loss of the package during shipment.
The refund will be made after acceptance of the return, directly to the credit/debit card or PayPal account used for the purchase and in the same currency. You will see your account credited approximately within a week of our refund request, subject to the time required by banking procedures.

In the event of defective goods, the consumer is invited to contact the company directly at the email address or at the telephone number (+39) 081 776 4260

For all aspects not specifically expressed, the European legislation for distance commerce prevails.

F. Marino, brand of Cassandra S.r.l. has the right to terminate the stipulated sales contract by simply notifying the customer with adequate and justified reasons; in this case the customer will only be entitled to a refund of any sum already taken and paid.

Any dispute concerning the application, execution, interpretation and violation of purchase contracts stipulated "online" through the website is subject to Italian jurisdiction; although not expressly provided therein, these general conditions refer to the combined provisions of legislative decree n° 50 of 15.1.1992 and legislative decree n° 185 of 22.5.1999. For any dispute between the parties regarding this contract, the Court of residence of the Customer or the elective domicile of the final consumer will be competent (Art.1469 Bis N°19). For all the others, the forum of Naples.

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